Returns & Exchanges
Shoe purchases are eligible for free standard exchange shipping within 7 days of package delivery. In the event that you wish to make a return for exchange, the shipment back to our warehouse is at your expense and the new shipment to your address will be totally FREE OF CHARGE for you.
Boots can be exchanged or returned only if the soles have not been scratched and the boots are in perfect condition. When it comes to boots, be sure to test them in a carpeted area until you are sure that the boots fit properly.
We are glad that you have chosen Don Max Western Wear, but if you are not 100% satisfied with the items you ordered, we want to make your return as easy as possible.
Email us for return authorization. We ask that the item be returned within 30 days of the original date of your order. The item must be new, not used, with all original labels and packaging and where applicable; packing boxes and accessories. We cannot accept clothing or items that have been modified or altered in any way. Once the return is authorized, you can send us the package using any parcel serviceíwhatever you want (the return shipment to our warehouse is at your own expense), remember to protect the merchandise inside another box so that it is not damaged with mailing tape.
You will be notified via email by the returns department when the returned item has been received and you will also be notified of the status of your return once it has been inspected and processed. See reimbursement policy
Address For Returns or Changes
Once the return is authorized, we will send you the address of the corresponding warehouse for the delivery of your package.
Thanks for buying in Don Max!