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Returns & Exchanges

Changes

Shoe purchases are eligible for a free exchange standard shipping within 7 days of package delivery. In the event that you wish to make a return for exchange, the return shipment to our warehouse is on your own and the new shipment to your address will be totally FREE OF CHARGE for you.

The boots can be changed or returned only if the soles have not been scratched and the boots are in perfect condition. When it comes to boots, be sure to try them on carpeted area until you are sure that the boots fit properly.

Returns

We are glad that you have chosen Don Max Western Wear, but if you are not 100% satisfied with the items you ordered, we want to make your return as easy as possible.

Send us an email for the authorization of the return. We ask that the item be returned within 30 days of the original date of your order. The item must be new, not used, with all the original labels and packaging and if applicable; packaging boxes and accessories. We can not accept clothing or items that have been modified or altered in any way. Once the return is authorized, you can send us the package using any package serviceíto what you want (The return shipment to our warehouse runs on your own), remember to protect the merchandise inside another box so that it is not damaged with mail tape.

You will be notified via email by the returns department when the returned item has been received and you will also be notified of the status of your return once it has been inspected and processed. See reimbursement policy


Address / Location
For Returns or Changes

Once the return is authorized, we will send you the address of the corresponding warehouse for the delivery of your package.

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