Returns & Exchanges

Exchanges

All purchases are eligible for free standard exchange shipping within 7 days of package delivery. In the event that you wish to make a return for a size or product change, send us an email to info@donmax.net telling us the details of the change. Once the change is authorized lWe will send the instruction with the address of the corresponding warehouse for the return of sor package. PYou can send us the package using any parcel serviceíto what you want The return shipment to our warehouse is at your expense and the new forwarding to your address will be completely FREE OF CHARGE for you.

Boots can be exchanged or returned only if the soles have not been scratched and the boots are in perfect condition. When it comes to boots, be sure to test them in carpeted area until you are sure that the boots fit properly. Please note that jeans and other clothing must be unworn and with all tags still attached to be accepted for return or exchange.

Returns

We're glad you chose Don Max Western Wear, but if you're not 100% satisfied with the items you ordered, we want to make returning it as easy as possible.

Email us for return authorization at info@donmax.net We ask that the item be returned within 30 days of the original order date. The item must be new, unused, with all original tags and packaging, and if applicable; packing boxes and accessories. We cannot accept clothing or items that have been modified or altered in any way.

Once the return is authorized lWe will send the instruction with the address of the corresponding warehouse for the return of sor package. PYou can send us the package using any parcel serviceíto what you want (Shipping back to our warehouse is at your own expense), remember to protect the merchandise inside another box so that it is not damaged with mailing tape.

You will be notified via email when your returned item has been received and you will also be notified of the status of your return once it has been inspected and processed. See reimbursement policy

Directing For Returns or Changes

Once the return has been authorized, we will send you the instruction with the address of the corresponding warehouse for the return of your package.

 

Thanks for buying in Don Max!