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Returns & Exchanges

Exchanges

All purchases are eligible for 1 free exchange standard shipping within 7 days of package delivery (Except on sale product). In the event that you wish to make a return for exchange, the shipment back to our warehouse is at your own expense and the new shipment to your address will be totally FREE OF CHARGE for you.

In the case of boots, these can be exchanged or returned only if the soles have not been scratched and the boots are in perfect condition. When it comes to boots, be sure to test them in a carpeted area until you are sure the boots fit properly. In the case of other products these can be exchanged or returned, if they have not been used.

Returns

We are glad that you have chosen Don Max Western Wear, but if you are not 100% satisfied with the items you ordered, we want to make your return as easy as possible.

Email us for return authorization. We ask that the item be returned within 30 days of the original date of your order. The item must be new, not used, with all original labels and packaging and where applicable; packing boxes and accessories. We cannot accept clothing or items that have been modified or altered in any way. Once the return is authorized, you can send us the package using any parcel serviceíwhatever you want (the return shipment to our warehouse is at your own expense), remember to protect the merchandise inside another box so that it is not damaged with mailing tape.

You will be notified via email by the returns department when the returned item has been received and you will also be notified of the status of your return once it has been inspected and processed. See reimbursement policy


Our Address
 For Returns or Changes

Once the return is authorized, we will send you the address of the corresponding warehouse for the delivery of your package.

 

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