Returns & Exchanges

  1. Press the button above to start your return. Enter your email and we will send you a 6-digit login code.
  2. Click on the order for which you wish to make the exchange or return.
  3. If your order has more than one item, select the items you wish to return.
  4. Select a return reason.
  5. If your return is for an exchange, add a note with the details for the exchange (Size or Product).
  6. Click Request Return.

If your return request is authorized, you will receive an email with return instructions and address. Once the product is returned, the exchange or refund will proceed as the case may be.

RETURN POLICY

  • We provide 30 Days for cambios y Returns later a la purchase.
  • El companies provides el Shipping de return.
  • The articles deben estar without wear, and the labels attached y el packing original.
  • Refunds will be processed to the original payment method within 2 business days of receipt. It may take an additional 5 business days to appear in your bank account.

EXCHANGE POLICY

  • You can exchange for a different size or any other product on our website.
  • Customer provides return shipping.
  • We will send the exchange items for free. Only 1 exchange or return will be accepted per order.
  • For exchanges that are not the same price, we will refund any difference or contact you for additional payment if it costs more.


Take into account the following details before starting the exchange or return process:

  • If more than 30 days have passed after your purchase, unfortunately we cannot offer you an exchange or refund.
  • Boots can be exchanged or returned only if the soles have not been scratched and the boots are in perfect condition.
  • Clothing must be unworn, in its packaging and with all tags still attached.
  • Hats must be unused, without any trace of sweat or stains.
  • If the original box of boots is received damaged by tape or mailing labels, there will be a $5 surcharge. Please protect it with the same shipping bag or box to avoid this unnecessary surcharge.
  • Original shipping charges are non-refundable as they were used to pay for the original shipping.
  • Please retain proof of shipping and tracking number when shipping your return. We cannot be responsible for packages lost or stolen in transit.

 

If you have questions regarding exchanges or returns, please email us at info@donmax.net We will respond as soon as possible within service hours.

Thanks for buying in Don Max Western!