FAQs
SIZE AND ADJUSTMENT
WHAT SIZE MUST I ORDER?
Our boots are designed to fit the standard shoe sizes of Mexico and US The best size advice is to simply order what you normally order! If in doubt, order your size in size of dress shoes (men) or heels (women).
If at the beginning you have fit but comfortable, keep in mind that the leather will stretch, and will form to your foot with use.
Do you need to know your size conversion? Consult our Shoe Conversion Chart here.
HOW DO YOUR BOOTS FIT COMPARED TO OTHER BRANDS?
We have had mixed experiences with other brands of boots and shoes, but the safest way to choose the size is ordering the size that you order most often with other brands.
HOW CAN I KNOW IF THE BOOTS ARE GOOD FOR ME?
The boots should fit comfortably once you put them on for the first time (it's normal that it takes a little effort when you slide your foot in). If they are uncomfortably tight, you may want to size up, but if they are only a little snug, they will need to stretch with wear or use.
It is normal to have a slight rise in your heel when you walk with your boots for the first time, but excessive slippage of the heel is probably a sign that you should reduce the size.
I HAVE THE EMPEINE HIGH. WILL YOUR BOOTS WORK FOR ME?
Our boots are not specifically designed to work with high insteps, however we recommend going up a half size or one size if your foot is also wide.
I HAVE WIDE FEET. IS THERE ANY RECOMMENDATION FOR ME?
For width, we only handle the standard or regular wide measurement, we do not handle special wider measurements, however if you have wide feet we recommend ordering your regular size half a size up. (For example, if your regular size is 9, order in 9.5). Normally the half size is made for wide feet.
I HAVE STRAIGHT FEET. DO YOU HAVE SPECIAL BOOTS FOR ME?
Currently we do not have special boots for narrow feet, but we have many customers with narrow feet who are very happy with the fit of their boots. We recommend ordering whole sizes.
DO YOU OFFER SIZES NOT COINCIDENT FOR THE SAME PAR?
We do not offer mismatched sizes in our boots (we only sell them in corresponding pairs). However, if you have two feet of different sizes, we recommend that you order for the larger size and use an insert to accommodate the smaller foot.
DO YOU HANDLE A SIZE CONVERSION TABLE?
Yes, however please note that the shoe conversion table is intended for use as a general guide. Size and fit may vary slightly by brand. Conversion Table
PRODUCTS
WHERE IS THE SHOULDER THAT DON MAX SELLS MANUFACTURED?
Most of the footwear that Don Max sells is made in León, Mexico. León is the city best known worldwide for its history in shoemaking and is the same city that most Western boot brands rely on to produce their best footwear.
CAN I ORDER CUSTOMIZED OR CUSTOMIZED BOOTS?
We do not offer custom boots; nor do we make boots to order. Our boots are handmade in the sizes and styles as they appear in our online store. All boots purchased on our website have already been manufactured and are available for immediate shipment!
ARE THE HIGH QUALITY BOOTS?
Our goal is to sell the highest quality boots and accessories on the market. Traditional and handmade boot and leather manufacturing techniques and materials of the highest quality are used. The boots are face to face with the most expensive brands that exist, but in general they are much more affordable due to our exclusive business model direct to the consumer.
ORDER
HOW CAN I MAKE AN ORDER?
We sell our products exclusively in our online store, right here! To order boots, simply select the product and size you need and click ADD TO CART to begin the checkout process. Once ordered, we ship the order directly to you! If you prefer to place your order by phone, just call us at 702.900.4871 during our service hours.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept most debit or credit cards in our secure online payment system. We also accept payments through Apple Pay, Amazon Pay, Google Pay, Meta Pay, Shop Pay, PayPal, Afterpay.
We also offer the option to pay in installments through Afterpay or Shop Pay installments.
IS THE PAYMENT OF MY SECURE ORDER?
Yes! Our website employs industry standard security measures to guarantee your privacy and the security of your information. Any information you provide is transmitted temporarily using Secure Socket Layer (SSL) technology and then encrypted using industry standard security measures.
CAN I CHANGE SOMETHING ON MY ORDER THAT I ALREADY PLACED?
Please email us at info@donmax.net if you need to cancel or change anything about an order you have already placed (for example, changing the item, size or shipping address). We ship orders fairly quickly, so the sooner you let us know, the better. If your order has already been shipped, unfortunately we will not be able to make any changes.
WHAT IS THE STATUS OF MY ORDER?
Normally you should receive emails updating you with the status of your order (e.g. when items are shipped, tracking numbers, etc.), but if you create an account, you can track your orders from there as well. Do you need help knowing the status of your order? In our Chat we have the option to track your order, you will need your order number and email.
DO I NEED TO CREATE AN ACCOUNT TO ORDER?
You do not need an account to order from Don Max, however if you create an account you will be able to track and view the history of your orders, and it can be created during the checkout process.
If you would like to sign up for our newsletter (which is different than creating an account), you can sign up at the bottom of our page.
ARE THERE ANY PHYSICAL DON MAX STORES?
No, the products are sold exclusively and directly from our online store. We are a direct consumer brand, which means that our high quality products are sold for a fraction of what they would normally cost in a traditional retail store!
CAN I COLLECT MY ORDER IN PERSON?
We do not offer in-person pickup service for any Don Max orders. We use a third party service center to store and ship all of our products efficiently and accurately!
SHIPPING
IS THE SHIPPING FREE?
All orders qualify for free shipping and must have a delivery address in the United States.
We also offer economy and priority shipping services for a reasonable fee at checkout. At this time we do not offer expedited shipping or overnight services.
HOW LONG DOES SHIPPING TAKE?
We have 3 different shipping methods and depending on the one you choose when placing your order is how long it will take.
- Free Shipping (6-10 business days)
- Shipping Economical (5-8 business days) Optional at a reasonable fee
- Priority Shipping (3-5 business days) Optional at a reasonable fee
WHERE DOES MAX SEND?
We currently only ship within the US At this time, we do not ship internationally or ship to the following states and territories: Alaska, Hawaii, American Samoa, The Canal Zone, Guam, The Mariana Islands, Puerto Rico, and The Islands Virgins.
WHAT TRANSPORTER DOES DON MAX USE TO SEND ORDERS?
We use the services of UPS (United Parcel Service) and USPS (United States Postal Service).
PROMOTIONS
DO YOU OFFER PROMOTIONS OR DISCOUNTS?
Yes, sometimes we offer BOGO promotions (Buy One, Get One) or other discounts. We are proud to sell our products at affordable prices. We offer unparalleled value for the quality of the products and we firmly believe that we offer the best value for money available in the market.
RETURNS AND EXCHANGES
HOW CAN I MAKE A PRODUCT EXCHANGE OR RETURN?
To request an exchange or return, simply click this link Returns & Exchanges and follow the instructions.
WHAT IS YOUR RETURN POLICY?
- We offer 30 Days for exchanges and returns after purchase.
- Customer provides return shipping.
- Items must be unused, with tags attached and original packaging.
- Refunds will be processed to the original payment method within 2 business days of receipt. It may take an additional 5 business days to appear in your bank account.
WHAT IS YOUR EXCHANGE POLICY?
- You can exchange for a different size or any other product on our website.
- Customer provides return shipping.
- We will send the replacement items for free.
- For exchanges that are not the same price, we will refund any difference or contact you for additional payment if it costs more.
WHAT IS YOUR REFUND POLICY?
Our refund policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Once your item has been received and inspected, we will send you an email notifying you whether your refund was approved or rejected. If approved, your refund will be processed to your credit card or original payment method.
HOW CAN I KNOW IF MY RETURN WAS ALREADY RECEIVED?
We will send you an email notification as soon as your return has been received. Keep in mind that, although we strive to process returns as quickly as possible, most of the time it usually takes a few business days to receive and start processing.
WHEN WILL MY REFUND BE PROCESSED?
We will initiate refunds on eligible orders upon receipt of the item by our warehouse team. It may take between 5 and 10 business days for your refund to be reflected in your card account, depending on your bank or financial company.
CONTACT
HOW CAN I CONTACT DON MAX?
You can contact our customer service through our Chat or by email at info@donmax.net You can also send us a message using the CONTACT form at the bottom of our page, We will gladly respond to you as soon as possible within service hours.